GOT QUESTIONS? WE HAVE ANSWERS...
Why do you only have two packages?
After a few years of servicing our clients we found that 90% of our clients prefer the Sweet Ambitions package but we like to offer a smaller website package for people that are just starting on the business journey. We find that setting up your brand, graphics, and website is the most effective and quickest in seeing a return of your investment. You are setting up a strong online presence with pieces that are made to grow your email list, get inquiries and generate income.
We do offer other a la carte services such as a logo, website, brochures and many more. Please contact us for a quote.
Do you offer smaller payment plans?
We can book you weeks or months in advanced if you need to make smaller payments. We begin the brand exploration process right a way. We begin the design process around the time of when you want to launch.
We also take PayPal Credit. No interest for the first 6 months. Contact us directly if you want to do this option.
What is the difference between a moodboard, brand board and brand guide?
Moodboard - Includes colors, image inspiration and brand feelings, created from your Pinterest and questionnaire assignments. The final will have your logo on it. This is usually done for one off projects like a logo or website only. Example here.
Brand Board - Includes colors, print and web fonts, logo variations, design elements such as patterns, image inspiration, created from your Pinterest and questionnaire assignments. Your final will include all your graphics. This is included in the custom package. Example here.
Brand Guide - Includes the same as the brand board but has specific instructions on how to use your graphics. We also assign graphics to save time and be consistent. This way for future use, you are only changing out the text. Example here.
Can I customize the graphics myself?
Per your request we can upload templates to either Canva or Photoshop. This service may be an extra cost.
Should I use Squarespace or Divi WordPress site?
We prefer to create in Squarespace because we find that it's easier for clients to maintain but there are certain circumstances in which Divi might be better. We believe in having ownership over your website and all graphics. You should at the very least be able to update your content.
Squarespace is a one stop shop. All their plug-ins are created internally by their very own developers. They are also good at listening to customer feedback and based on that add new features to the platform on a regular basis. The back-end is really easy to navigate for our clients. ALL of our clients update their own content. If there are ever any questions, google it and sure enough Squarespace support has an answer. If they don't then there are a ton of forums where you will find the answer. If customer service is needed, Squaurespace responds quickly. Because all the technical stuff is up front it allows us to focus more on designing something unique.
WordPress does require updates to plugins that can cause your websit to break therefor a professional to maintain comes at a separate monthly cost which we can provide. We can discuss the best option for you when we have our first chat.
Is hosting, domain and email included for a website?
We provide this for one year with our packages. If you already have these set up we can take this portion off of the total cost of the package. If you require a separate proposal we will include the price in the quote
What exactly is a content guide?
We were getting a lot of concerns about what to write on the website and as a result people would get stumped and the project would drag. Rosie took a year long content marketing strategy class to understand what people look for and how to more importantly write in your own unique voice. There is a formula we follow. Based on the formula we creat a content guide with questions to help you write the content on your own. Of course we make the process fun so it doesn't feel like an essay assignment :)
We can't stress enough how important content is. As much as we love making things pretty, it is just a small part of a successful website that converts. You have to guide users through your website. You need to have a story, content that tells people how you are different, appeal to your ideal audience, and tell them how they are benefiting from all the goodness you have to offer.
Do you write copy?
We do not write your copy for you. We do however have a team of people that we work with closely if you need help. We work closely with North Star Messaging + Strategy, a team that will write your entire website! They can do it by page or the whole thing. They work with you to strategize your content around your message. You can get a sneak peak of how they work here. As a client of ours, you'll get a 20% discount! Let us know if you want to work this into your package.
I don't have the money.
(Not a question but a comment I hear often)
I'm just starting out so I don't have the money.
We get it and hear this allll the time. Mindset is a huge game changer. If you don't have the money to invest in your own self you can't expect people to invest in you either. As with any investment it is important to choose the right product or service. Buying based on price and not compatibility always costs you more in the long run. You basically have 2 options.
1) You go the cheap route, get the bare minimal and hope it works out. Possible outcome, your content and website just sit there. Everything kind of looks pieced together. You have spent time creating something you don't hate but you aren't really proud of either. This results in lack of confidence and motivation. Nothing is happening on your end or with potential leads.
2) You find a designer that understands your vision. Together you create a brand that makes your clients "feel" something. You are in LOVE with your brand. You can't wait to show it off and tell everyone about it. Leads see and feel your excitement, professionalism and unique proposition. Now leads are interacting and you get new clients. 2-3 new clients has now just paid for your investment.
Your new clients paid for your investment in a short period while your brand stands for the long run of your business that keeps bringing in clients and income! When you think of it like that, it's not so scary. The key is finding the right designer + strategist who understands your vision, understands your design style, and is with you on your journey.